This online class, using the latest neuroscience research, provides attendees with an understanding of how pain works and showcases current front-office and medical interactions that can harm patients, sometimes unknowingly. On the flip side, the presentation features various front-office strategies that can help patients along their recovery path, starting with the first phone call. Medical care starts and ends in the front-office and for too long, this important factor has been overlooked.

More than 100 million Americans are currently experiencing some form of persistent pain. Persistent pain is associated with increased utilization of healthcare dollars and added burden on healthcare providers and ancillary staff.

Pain is complex and it is now well established that pain is produced by a person’s brain when it perceives there is a threat and protection is needed. Threats come in different forms including injury, surgery, emotional distress and more. Exciting new research has shown that by altering the threat the brain perceives, pain can be influenced significantly.

One very powerful way to alter threat is the information we provide patients. The choice of words used by clinicians, support staff and office personnel truly has the ability to harm or heal, and that includes the context, tone, and other factors involving the interactions with patients.


Learners will have 30 day access to the online course material. Course material consists of 4 videos, approximately 30-minutes each.

Target Audience: Clinicians, support staff, and office personnel in pain clinics

Prerequisites: None

Appropriate dress: This is an online course.


If you are in need of a disability-related accommodation, please contact [email protected]. We will process requests for reasonable accommodation and will provide reasonable accommodations where appropriate, in a prompt and efficient manner. For more information please see the Accommodation Procedures for Disabled Participants page.